Freeing up time to grow 5x in three months without needing to hire new staff

2 hours
Saved per day
Growth in volume
Tickets resolved within 2 hours

The Problem

BRAINGAIN’s founders spent 2h/day picking & packing orders, keeping them from focusing on growing the business. They were worried that a fulfilment partner would not allow them to maintain their customer service levels and needed a fulfilment provider who had fast response times, and could handle large and heavy packages.

The Solution’s technology offers a direct integration with Shopify and utilises machine learning and AI to automatically resolve issues. can handle 2-man picks and has carriers for heavy/large items. BRAINGAIN was assigned a dedicated account manager to respond to fulfilment questions and requests.

The results

No need to hire additional staff to help with fulfilment.

Scaled the business 5x in 3 months, and have capacity to scale by another 20x.

100% of their orders are dispatched on time, despite orders weighing 24 to 40KG.

97% of orders have not had a ticket associated with them, 95% of queries responded to in <2 hours.


BRAINGAIN provides the latest gym equipment, including state-of-the-art and adjustable dumb & kettlebells. Their product range spans weightlifting, crossfit & yoga equipment. Headquartered in the UK, Braingain approached to fulfil products in the UK & abroad.

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