Freeing up time to grow 5x in three months without needing to hire new staff
The Problem
BRAINGAIN’s founders spent 2h/day picking & packing orders, keeping them from focusing on growing the business. They were worried that a fulfilment partner would not allow them to maintain their customer service levels and needed a fulfilment provider who had fast response times, and could handle large and heavy packages.
The Solution
Bezos.ai’s technology offers a direct integration with Shopify and utilises machine learning and AI to automatically resolve issues. Bezos.ai can handle 2-man picks and has carriers for heavy/large items. BRAINGAIN was assigned a dedicated account manager to respond to fulfilment questions and requests.
The results
No need to hire additional staff to help with fulfilment.
Scaled the business 5x in 3 months, and have capacity to scale by another 20x.
100% of their orders are dispatched on time, despite orders weighing 24 to 40KG.
97% of orders have not had a ticket associated with them, 95% of queries responded to in <2 hours.
BRAINGAIN
BRAINGAIN provides the latest gym equipment, including state-of-the-art and adjustable dumb & kettlebells. Their product range spans weightlifting, crossfit & yoga equipment. Headquartered in the UK, Braingain approached Bezos.ai to fulfil products in the UK & abroad.
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Kareem
Founder at BrainGain
Bezos.ai have freed up our time to focus on growth, This has allowed us to the significantly scale the business without having to hire more team members.
Olly
Founder at Drowsy Sleep
Bezos.ai has been the best choice for our business. The company has been very flexible to our needs. The team is very professional, fast reacting and has been an absolute pleasure to work with.
Baris
Founder at Scooch Pet
Bezos.ai are a partner that is an extension of our team, that can scale with us as we grow & solve our fulfilment challenges.
Ryan
Head of Ops at One Retail Group
Working with Bezos.ai means less fulfilment headaches & less stress. The only thing I need to do is go on the Bezos.ai platform and check the status of the orders
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