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Bezos Frequently Asked Questions

General questions

What are the advantages of outsourcing fulfilment to Bezos?

Fulfilment can be complicated and time consuming. Outsourcing to Bezos.ai puts your fulfilment on autopilot so you no longer need to worry. We take care of your fulfilment from end to end by performance managing our expanding network of warehouses, carriers and other logistics services. We understand that your needs and products are unique so we match you to the best services for your business, whether that's 9pm cut off for next day delivery, fast and affordable EU fulfilment, green delivery by cargo bike, or anything else. We also pride ourselves on our responsive customer service that always goes the extra mile to ensure everything runs smoothly.

What makes you different to traditional 3PLs?

Compared to traditional 3PLs, we are more tech driven and scalable due to our network of fulfilment centres and logistic partners and can provide support for multichannel e-Commerce. On top of that, we require no minimum volumes, no long term contracts and no fixed fees. You just pay for what you use.

What makes you different to Fulfilment By Amazon (FBA)?

You are still in control of your stock, while we act as your operations team - an extension to your business. We understand that there is no one-type-fits-all answer to fulfilment, which is why we are happy to create flexible solutions that are personalised to your needs.

Where are your warehouses located?

We work with a partner network of warehouses and fulfilment centres around the UK and France. We will be expanding into Germany and Spain soon.

I'm not based in the UK, can I work with Bezos?

Absolutely! We work with e-Commerce sellers around the world to fulfil orders from our UK and European warehouses. We offer worldwide delivery for your customers too.

What is your pricing structure?

Bezos only charges for what you use. This includes receiving and storing your products, picking & packing each order, and shipping. We don't charge any  integration, setup or subscription fees. Close partnerships with warehouses and delivery services allows us to attain better rates for our sellers. Request a quote here to get your pricing.

What is multichannel selling?

Multichannel selling is when an e-Commerce business uses more than one sales channel to maximise their reach to potential customers. This will usually be their own website on a platform such as Shopify or WooCommerce and marketplaces such as Amazon and eBay. Find out more in this blog post. Bezos makes fulfiling orders from multiple channels straightforward.

Do you offer services for subscription businesses?

Yes, we love working with subscription businesses.

What is Bezos doing to combat changes with Brexit?

All of our warehouses can ship internationally, including to the EU and we are able to support you with the necessary processes. If you regularly ship to customers in the EU we recommend holding some of your stock in our partner fulfilment centre in France to make EU shipping faster, cheaper and easier.

Are there any items that Bezos cannot work with?

We pride ourselves on being able to work with a wide range of products (e.g. alcohol, fashion, heavy & bulky, organic products) and we are always expanding our capabilities. There are some products with hazardous materials or items above 30kgs that are not possible for us to work with. For any specifics, please reach out to inbound@bezos.ai.

E-Commerce Integrations

What integrations do you offer?

Our selling platform integrations include Shopify, WooCommerce, BigCommerce, Squarespace, Magento, Prestashop and more. Our marketplace integrations include Amazon, eBay, Etsy, OnBuy and more. If your channel isn't listed here send us an email and we will let you know if we have an integration.

Is there an extra fee for integrations?

There are no fees for initial or extra integrations - we encourage all our sellers to sell on as many channels as they can!

Do you update Amazon, eBay and other channels when the order is dispatched?

All order info and despatch status is automatically updated via the integration. Additionally your stock levels will be updated across all of your channels.

Can you manually input B2B/B2C orders via CSV?

Yes, you can manually input orders individually or via CSV.

Order Shipping

What carriers can I send orders with?

We have partnerships with all the main carriers in the UK including DHL, Hermes, Royal Mail, Parcelforce and many more. In France our warehouse uses machine learning technology to choose between 9 carriers to pick the one that will perform the best.

Do you ship internationally?

Yes, we ship worldwide from our UK and EU warehouses.

What happens if my stock is lost or damaged?

If a courier loses or damages a parcel via a fully tracked service and the client would like to raise a claim, Bezos will handle the admin and file a claim on the sellers behalf. If a claim is successful, sellers will be compensated for their products.

What happens if the buyer says that the order is not delivered?

If it is a fully tracked shipping service, Bezos will handle the admin and file a claim with the courier on the sellers behalf. If a claim is successful, sellers will be compensated for their products.

Order Fulfilment

Can I create bundles/kits for Bezos to fulfil?

Yes, Bezos can create bundles/kits based on the instructions provided.

Can I use my own packaging?

Yes, but if you do not have any we can provide packaging materials such as cardboard boxes, poly bags and jiffy bags. We can help you choose appropriate packaging during the sales and onboarding process.

Does Bezos do FBA prep?

We offer FBA prep as an add-on service to our sellers, but not exclusively.

Getting started with Bezos

Do you require a minimum volume?

We do not require any minimum volume.

How long does it take to get onboarded?

Onboarding depends on many variables such as seller readiness, number of SKUs, packaging requirements, and the country of origin of your stock. We do recommend to factor in 2-3 weeks for onboarding.

How do I get stock to Bezos' warehouses?

Our warehouses can accept stock in cartons, pallets and containers. You can ship your stock with any transportation option of your choice and we will support you with this during onboarding.