Bezos Frequently Asked Questions

One of the biggest challenges with selling online can be complex or time-consuming fulfilment operations. We have found that small and medium sized sellers do not have access to the right logistics resources, which really inhibits their ability to grow. That's why our mission is to help SMEs (small/medium sized enterprises) grow by giving them a scalable solution, and a level of service that was previously reserved for large companies. By taking away the hassle of fulfilling orders or managing a warehouse, you can focus on product development and marketing, whilst customers benefit from a better service.

Compared to traditional 3PLs, we are more tech driven and scalable due to our network of fulfilment centres and logistic partners and can provide support for multichannel e-Commerce. On top of that, we require no minimum volumes, no long term contracts and no fixed fees. You just pay for what you use.

You are still in control of your stock, while we act as your operations team - an extension to your business. We understand that there is no one-type-fits-all answer to fulfilment, which is why we are happy to create flexible solutions that are personalised to your needs.

We work with a partner network of warehouses around the UK and will be expanding into Europe soon.

We can work with e-Commerce sellers based anywhere in the world as long as they require fulfilment from the UK. We can deliver worldwide. From 2021, we will also be providing fulfilment across Europe.

Bezos charges for goods in, storage, fulfilment and shipping. Unlike other logistics services, we do not charge any subscription, integration or order processing fees.

Multichannel selling is when an e-Commerce business uses more than one sales channel such as marketplaces (e.g. Amazon, eBay) or selling platforms (Shopify, WooCommerce). Find out more in this blog post.

Yes, we love working with subscription business and have a few in our client base already.

We are expanding our partner network to include fulfilment centres based in the EU.

We cannot work with some hazardous materials, flammable items or items above 30kgs. For any specifics, please reach out to inbound@bezos.ai.

We offer integrations with more than 30 sales channels. Our marketplace integrations include Amazon, eBay, Etsy, OnBuy, Wayfair and more. Our selling platforms include Shopify, WooCommerce, Prestashop, Squarespace, Magento and more.

There are no fees for initial or extra integrations - we encourage all our sellers to sell on as many channels as they can!

All order info is updated via the integration and in our portal.

Yes, you can manually input orders individually or via CSV.

We have partnerships with all the main carriers in the UK including DHL, Hermes, Royal Mail, Parcelforce and many more.

Yes, we ship worldwide.

If a courier loses or damages a parcel via a fully tracked service and the client would like to raise a claim, Bezos will immediately compensate the product costs to the client and take on the burden of the claim ourselves.

If it is a fully tracked shipping service, Bezos will compensate the seller immediately and raise a claim with the carriers.

Yes, Bezos can create bundles/kits based on the instructions provided.

Yes, but if you do not have any we can provide basic packaging materials such as cardboard boxes, poly bags and jiffy bags.

We offer FBA prep as an add-on service to our sellers, but not exclusively.

We do not require any minimum volume.

Onboarding depends on many variables such as seller readiness, number of SKUs and sales forecast. We do recommend to factor in 2-3 weeks for onboarding.

You can ship your stock with any transportation option of your choice.